Reach a person
(555) 555-0142Somebody answers it through the day in season. Outside those hours it takes a message and we call back the same day, which is a promise we can keep rather than a claim about being available at three in the morning.
Five reasons people ring, and where each one should go.
Read down until one of them is you. Two of these are better as a call and we have said which, because sending you to the slow route for a fast problem is not politeness.
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The water has gone somewhere you do not like the look of
Green, cloudy, or a smell that arrived overnight. This is the one that should be a phone call, because the first four questions are quicker asked than typed.
Call(555) 555-0142 -
Something is broken and you do not know which part
Bring the pump noise, the pressure reading if the gauge still works, and when it last ran properly.
Call(555) 555-0142 -
You want somebody watching the water this season
Tell us the facility, the weeks, and the hours you open. That is enough for us to come back with a shape and a number.
WriteStaffing enquiry -
You are quoting a renovation or a repair
Photographs help more than descriptions do. Send them and we will tell you what we can see and what we cannot.
WriteQuote request -
You want to guard, or to take the course
The postings say what each job is actually like, and the course page starts with the swim test. Read either one before you write, because both answer the first thing you were going to ask.
Read firstThe postings
If you are calling about water, have these four to hand.
Not required, and nobody will be annoyed if you have none of them. It is the difference between one call and three.
- Roughly how much water it holds, even as a guess
- Whether it is plaster, pebble, tile or vinyl, if you know
- The last reading you took, and when you took it
- Whether anybody has been in it since the problem started
If you would rather write it all down at once, the form on the front page asks the same things in order.
Where we go
Northfield, Ashgrove, Weller Park and Kingsbridge.
Beyond those, ask. The honest answer depends on how far the van is going and how often it has to go there, and we would rather say no on the phone than say yes and be late all season.